Refund Policy

Your investment in financial stability analysis deserves transparency. Here's everything you need to know about our refund procedures and your rights as our client.

1 Refund Eligibility and Terms

onavimerion understands that financial analysis services require clear expectations. Our refund policy reflects our commitment to client satisfaction while maintaining the integrity of our professional services.

Full Refund Eligibility: You're entitled to a complete refund if you request it within 14 days of service commencement and before we deliver your initial financial stability assessment report. This gives you time to evaluate whether our approach aligns with your business needs.

Partial Refund Scenarios: After initial report delivery, refunds are calculated based on completed work phases. We believe in fair compensation for services rendered while protecting your investment in undelivered components.

Services excluded from our refund policy include consultation calls that have already occurred, custom market research that's been completed, and third-party data procurement costs that we've incurred on your behalf.

Initial Request

Contact our support team via email or phone. We'll acknowledge your request within 24 hours and begin the review process immediately.

Case Review

Our team evaluates your situation, reviews completed work, and determines refund eligibility based on our policy terms and service delivery status.

Resolution

We'll communicate our decision and process approved refunds within 5-7 business days. All decisions include detailed explanations of our reasoning.

Processing Times and Payment Methods

Approved refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider. Credit card refunds generally process faster than bank transfers, while international payments may require additional processing time due to banking regulations.

A Service Dissatisfaction

If our analysis doesn't meet the standards outlined in your service agreement, you may be eligible for a partial or full refund depending on the completion stage and specific concerns raised.

Timeline: 3-5 Business Days

We investigate service quality concerns thoroughly and aim to resolve disputes quickly while ensuring fair outcomes for all parties involved.

B Duplicate Charges

Billing errors happen, and we address them immediately. Duplicate charges are refunded in full once we verify the error in our payment processing system.

Timeline: 2-3 Business Days

Billing corrections are our highest priority. Most duplicate charge refunds are processed within 48 hours of verification.

C Service Cancellation

Early cancellations are handled based on work completion status. We calculate refunds fairly, considering delivered reports, time invested, and any third-party costs incurred.

Timeline: 5-7 Business Days

Cancellation refunds require careful calculation of completed work phases, which takes additional time to ensure accuracy and fairness.

Need to Request a Refund?

Our customer service team handles all refund requests with care and attention to detail. We're here to help resolve any concerns about your financial analysis services.

Email Support

support@onavimerion.com

Response within 24 hours

Phone Support

+61749403281

Monday-Friday, 9AM-5PM ACST

Mailing Address

Level 6/76 Waymouth St

Adelaide SA 5000, Australia